1.1 The terms in hand regulate the conditions of ordering and buying from the website www.lustandlove.eu, which is owned by Bioconcept Baltics OÜ. Buyer’s order shall be deemed a quotation Obligations Act (LOA) sense.

Stated as Seller from now on.

1.2.    Lustandlove.eu web-shop operates as an online store with no physical store to visit. Web store is open for business 24 hours a day.

1.3.    Seller’s operating currency is EUR.

1.4.    Seller keeps the right to change the prices of products solely. The prices will take effect immediately as they are displayed on the web page. If the buyer has placed an order before the price change, the price which was effective at the moment that the order was placed, will be valid.

1.4.1.    If the Seller has made a mistake on the webpage concerning the information regarding products, the buyer should notify them via info@lustandlove.eu and not take advantage of the situation. In case the price or quantity of the product has been input incorrectly, Seller may notify the buyer and refuse from finalizing the ordering process. Already made payments will be refunded.

1.5.    The items for sale are those available on the website and they are meant for adults.

1.6.    The product information, price, and description have been added to every item.

1.7.    Before making an order, the buyer will have to agree to the terms and conditions and takes responsibility to respect the terms to their means.

1.8.    Buyers who do not agree to the set terms may not make an order.

1.9.    Ordering from our system books the items automatically and we will start preparing them as soon as possible.



2.1.    After confirming an order the buyer will receive an invoice on the provided e-mail address.

2.2.    When making the payment, it is very important that the invoice number is written in the comment section.

2.3.    Invoices should be paid within 7 days. After 7 days the order will be canceled.

2.4.    After a successful payment the items will be shipped out within 3 days.

2.5.    If by any chance there are not enough items in the warehouse by the time of order, the Seller will notify the buyer immediately and provide a possibility to order more.

2.6.    Delivery fees shall be paid by the buyer.

2.7.    Seller takes responsibility for successful delivery.

2.8.    The buyer will receive a confirmation e-mail once the items have been dispatched.

2.9.    The products will be sent in discreet packaging, the package is not see-through.

2.10.  Available payment methods: Direct bank transfer, PayPal, invoice to e-mail.

2.11  ​Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products.

2.11.1 Orders containing “Sex Toys” are banned in Saudi Arabia, United Arab Emirates, Thailand, Vietnam, Malaysia, India, Maldives, Alabama – USA. This list may be incomplete. Please check with your local customs office before purchase.

2.12 Bioconcept Baltics is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



3.1.    Seller is responsible for the information and quality of the items on the webpage.

3.2.    Buyer has the right to file a complaint about electronic devices within 1 year of purchase.

3.3.    Seller is not responsible for the damages and faults dealt by the buyer. Neither for misuse of the products.

3.4.    Buyer is obligated to report a fault within 14 days after finding any. This should be done via info@lustandlove.eu

3.5.    If a product does not meet the quality requirements or is faulty by the factory, the buyer has the right to demand a new product of the same kind.

3.6.    Should the product be defective, return fees should be covered by the Seller.

3.7.    Buyer has the right to replace the product once and only if it’s in original condition and in a sealed package. Transport costs will be covered by the Buyer.

3.8.    Intimate products (lingerie, stockings, sex toys, etc.) returns are not allowed for hygienic reasons. However, if you have any concerns or questions about the product, please feel free to contact us at info@lustandlove.eu – we will find a solution together.



4.1.    The buyer has the right to break the contract within 14 days after receiving the product.

4.2.    To break a contract, we kindly ask the buyer to notify us of it via info@lustandlove.eu

4.3.    The buyer has to return the product in original packaging and no defects. The product should stay sealed. The right is immediately revoked after the package has been opened.

4.5.     The Buyer will cover all expenses for returns.

4.6     After the Seller has received the package, the refund will be made within 30 days.

4.7     The Seller has the right to refuse a refund for lingerie since proper hygiene after purchase cannot be ensured.


5.1.    Neither participant takes responsibility in Force Majeure events. Should any occur, the Seller will do its best to solve any issue as soon as possible.



Standard – from 6€
Parcel terminal – from 3€
Free shipping from 50€
If you place your order before 2 pm, you’ll receive the package on the next working day.

Courier service within the Baltic States – from 15€, delivery time 2-4 working days

Courier service to other European countries – from 22 €, delivery time 2-4 working days.
Standard parcel to other European countries – from 15 €, with delivery time up to 21 working days.

When ordering within Europe but outside of the EU customs area, allow for up to 10 days’ delay due to customs clearance.

Standard package – from 30€, delivery time 7 – 14 working days.



Bioconcept Baltics OÜ has assumed the obligation to protect the privacy of their customers and users.

Therefore, we have prepared these Privacy Policy principles, which govern the collection, use, disclosure, transmission and storage of customer data. Our operations on the Internet comply with all relevant practices, as well as respective EU legislation and laws of the Republic of Estonia.

Bioconcept Baltics transfers the personal data necessary for the execution of payments to the authorized payment processor Maksekeskus AS.


Personal data means any data that can be directly or indirectly associated with you as an individual, which are collected and processed by Bioconcept Baltics in order to fulfill contracts concluded with natural persons, to contact them, and perform obligations pursuant to law.


  • when you provide us your contact information (incl. your name, personal ID code, address, telephone number, e-mail address) on our website
  • when you use our website, your data is collected through your account or through cookies
  • if you make a purchase or place an order in our e-shop and store your personal contact information or purchasing preferences (in certain sections of the website Lust&Love may ask you to voluntarily provide your personal data and personal information. Such personal data may include your name, address, postal code, e-mail address, telephone number, and other data)



We also collect non-personal data, i.e. data that cannot be directly linked to a particular individual (gender, age, language preference, location).

We may also collect data of general nature about how our customers interact with our e-shops and the website. These data are combined and used to provide customers information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest.



We can use any personal data we have collected to display for customers Lust&Love product news and campaigns. Customers who wish to opt-out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time.

We also use personal data that we collect to deliver goods and to fulfill obligations that we may have assumed towards the customer.
By agreeing with the terms and conditions of the Privacy Policy the customer gives Bioconcept Baltics their consent for automated processing of their data. You may revoke your consent at any time on our website, or by sending us a request in a format reproducible in writing.



Bioconcept Baltics takes all precautions) to protect customers’ personal data. Only authorised persons have access to personal data for making alterations and processing the same.

If you suspect that your personal data is treated contrary to what is described in this Privacy Policy, or if there is any risk that your data have leaked to unauthorized parties, please notify us immediately. This is the only way that allows us to minimize any potential damages.
In order to avoid misuse of customer data and rights, such requests may only be submitted in a format that makes it possible to identify the person submitting that request (signed digitally). We have the right to respond to such requests within 30 days.

We regard a request to terminate the processing of data as a request to terminate the loyal customer contract.



Any personal data that you provide while visiting Lust&Love’s e-shop is considered confidential information.

The use of encrypted data transmission channels with banks guarantees that personal data and bank particulars of buyers are protected.



By starting to use our website or completing the loyal customer application you confirm that you have read these principles, terms and conditions, and agree with them. We reserve the right to amend the general terms and conditions of this Privacy Policy, if necessary, by notifying all loyal customers thereof, but we make our best effort to ensure that our Privacy Policy is kept updated and available for you on our website.

If you have any questions or concerns about the privacy policy or data processing, you are kindly asked to contact us at info@lustandlove.eu

You may always contact the Data Protection Inspectorate or a court to protect your personal data. The Data Protection Inspectorate is a national authority that may also be contacted for advice or assistance in matters concerning the protection of personal data.



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