TERMS AND CONDITIONS
1.1 The terms in hand regulate the conditions of ordering and buying from the website www.lustandlove.eu, which is owned by Bioconcept Baltics OÜ. Buyer’s order shall be deemed a quotation Obligations Act (LOA) sense.
Stated as Seller from now on.
1.2. Lustandlove.eu web-shop operates as an online store with no physical store to visit. Web store is open for business 24 hours a day.
1.3. Seller’s operating currency is EUR.
1.4. Seller keeps the right to change the prices of products solely. The prices will take effect immediately as they are displayed on the web page. If the buyer has placed an order before the price change, the price which was effective on the moment that the order was placed, will be valid.
1.4.1.If the Seller has made a mistake on the webpage concerning the information regarding products, the buyer should notify of them via firstname.lastname@example.org and not take advantage of the situation. In case the price or quantity of the product has been input incorrectly, Seller may notify the buyer and refuse from finalizing the ordering process. Already made payments will be refunded.
1.5. The items for sale are those available on the website and they are meant for adults.
1.6. The product information, price and description has been added to every item.
1.7. Before making an order, the buyer will have to agree to the terms and conditions and takes responsibility to respect the terms to their means.
1.8. Buyers who do not agree to the set terms may not make an order.
1.9.Ordering from our system books the items automatically and we will start preparing it as soon as possible.
PAYMENT AND DELIVERY DETAILS
2.1. After confirming an order the buyer will receive an invoice on the provided e-mail address.
2.2. When making the payment, it is very important that the invoice number is written in the comment section.
2.3. Invoices should be paid within 7 days. After 7 days the order will be canceled.
2.4. After a successful payment the items will be shipped out within 3 days.
2.5. If by any chance there are not enough items in the warehouse by the time of order, the Seller will notify the buyer immediately and provides a possibility to order more.
2.6. Delivery fees shall be paid by buyer.
2.7. Seller takes responsibility in successful delivery.
2.8. The buyer will receive a confirmation e-mail once the items have been dispatched.
2.9. The products will be sent in discreet packaging, the package is not see-through.
2.10. Available payment methods: Direct bank transfer, PayPal, invoice to e-mail.
QUALITY AND RIGHTS
3.1. Seller is responsible for the information and quality of the items on the webpage.
3.2. Buyer has the right to file a complaint about electronic devices within 1 year of purchase.
3.3. Seller is not responsible for the damages and faults dealt by the buyer. Neither for misuse of the products.
3.4. Buyer is obligated to report a fault within 14 days after finding any. This should be done via email@example.com
3.5. If a product does not meet the quality requirements or is faulty by factory, the buyer has the right to demand a new product of the same kind.
3.6. Should the product be defected, return fees should be covered by the Seller.
3.7. Buyer has the right to replace the product once and only if it’s in original condition and in sealed package. Transport costs will be covered by the Buyer.
3.8. Unfortunately intimate products (lingerie, stockings, sex toys etc.) returns are not allowed for hygienic reasons. However if you have any concerns or questions about the product, please feel free to contact us – we will find a solution together.
BACKING THE CONTRACT
4.1. The buyer has the right to break the contract within 14 days after receiving the product.
4.2. To break a contract, we kindly ask the buyer to notify of it via firstname.lastname@example.org
4.3. The buyer has to return the product in original packaging and no defects. The product should stay sealed. The right is immediately revoked after the package has been opened.
4.5. The Buyer will cover all expenses for returns.
4.6 After the Seller has received the package, the refund will be made within 30 days.
4.7 The Seller has the right to refuse a refund for lingerie, since proper hygiene after a purchase cannot be ensured.
5.1. Neither participant takes responsibility in Force Majeure events. Should any occur, the Seller will do it’s best to solve any issue as soon as possible.
DUE TO THE SPREAD OF COVID-19:
Shipping times may be longer than expected. Please not that a standard parcel may take 2 weeks to arrive.
Standard – from 2,5€
Parcel terminal – from 2,5€
Free shipping from 50€
If you place your order before 2pm, you’ll receive the package on the next working day.
Courier service within the Baltic States – from 10 €, delivery time 2-4 working days
Courier service to other European countries – from 20 €, delivery time 2-4 working days.
Standard parcel to other European countries – from 10 €, with delivery time up to 7 working days.
Standard package – from 20 €, delivery time 7 – 14 working days.
Bioconcept Baltics OÜ has assumed the obligation to protect privacy of their customers and users.
Bioconcept Baltics transfers the personal data necessary for the execution of payments to the authorized payment processor Maksekeskus AS.
Collection and use of personal data
Personal data means any data that can be directly or indirectly associated with you as an individual, which are collected and processed by Bioconcept Baltics in order to fulfil contracts concluded with natural persons, to contact them, and perform obligations pursuant to law.
Personal data of loyal customers can be collected in any of the following ways:
- when you provide us your contact information (incl. your name, personal ID code, address, telephone number, e-mail address) on our website
- when you use our website, your data is collected through your account or through cookies
- if you make a purchase or place an order in our e-shop and store your personal contact information or purchasing preferences (in certain sections of the website Lust&Love may ask you to voluntarily provide your personal data and personal information. Such personal data may include your name, address, postal code, e-mail address, telephone number, and other data)
Collection of other data
We also collect non-personal data, i.e. data that cannot be directly linked to a particular individual (gender, age, language preference, location).
We may also collect data of general nature about how our customers interact with our e-shops and the website. These data are combined and used to provide customers information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest.
Use and storage of collected personal data
We can use any personal data we have collected to display for customers Lust&Love product news and campaigns. Customers who wish to opt out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time.
We also use personal data that we collect to delivery goods, and to fulfil obligations that we may have assumed towards the customer.
Security of personal data
Bioconcept Baltics takes all precautions) to protect customers’ personal data. Only authorised persons have access to personal data for making alterations and processing the same.
In order to avoid misuse of customer data and rights, such requests may only be submitted in a format that makes it possible to identify the person submitting that request (signed digitally). We have the right to respond to such requests within 30 days.
We regard a request to terminate processing of data as a request to terminate the loyal customer contract.
Any personal data that you provide while visiting Lust&Love’ e-shop is considered confidential information.
The use of encrypted data transmission channel with banks guarantees that personal data and bank particulars of buyers are protected.
You may always contact the Data Protection Inspectorate or a court to protect your personal data. The Data Protection Inspectorate is a national authority that may also be contacted for advice or assistance in matters concerning protection of personal data.
HOW TO BUY?
- Choose a category
- Click on the item
- Choose an option
- Add to cart – your selection has been added to the cart. You can see it by clicking “VIEW CART”. If you want to shop for more, choose your next category. If you prefer to pay right away, please click “CHECKOUT”
- Checkout – If you want to load your data from Facebook or from Google, please click on the icon. Otherwise fill “CUSTOMER DATA”.
- Invoice – If you need the invoice, please click on “I need an invoice”. Please fill “Invoice receiver”.
- Delivery – Please choose how you want your item/s delivered.
- Payment method – Please choose your payment method.
- Terms and Conditions – to finish your purchase, accept terms and conditions.